Orders

These terms and conditions apply to purchases made via the Loake website store www.loake.com or telephone purchases only.

By placing an order via our website you confirm that:

- You are capable of entering into a legally binding contract

- You are purchasing goods as a consumer and not as a wholesale purchase

- You can be contacted by Loake via email regarding your order, and for marketing purposes. You can unsubscribe from this mailing list at any time.

When making a purchase we require your name, billing address, delivery address, telephone number, email address and payment details.

Once you have submitted your order through our website, we will send you an acknowledgement email listing the products ordered.

This email acts simply as an acknowledgment that your order has been submitted and will be processed by us, and it should not be considered that the order is confirmed or accepted at this point.

Stock Availability

Please note all orders are subject to stock availability. We may on occasion be unable to supply an item ordered due to stock shortage.

In the event of the product ordered being out of stock, we will advise this via email or telephone, and refund you the amount you have paid for the product in full. We will do our utmost to let you know as soon as we can if we cannot fulfill any part of an order.

Your order will be accepted and confirmed by us when the products have been despatched, we will email you to confirm your order has been sent.

Payment

For all orders placed on www.loake.com, payment will be taken at the point of placing the order, once the order has been submitted to our website.

Please note that any applicable refunds will only be issued to the original payment method.

Delivery

For all information in regards to any deliveries due from www.loake.com please refer to our 'Delivery & Returns' page, which can be found here.

Returns

For all information in regards to any returns from www.loake.com please refer to our 'Delivery & Returns' page, which can be found here.

Product Descriptions

The images of our products are for illustrative purposes only. We make every effort to ensure the images and colours as shown on our website are accurate, however images and colours as displayed on your device may vary in comparison to the product.

As we use natural materials in our products, some variance can occur in both colour and finish.

Although we do our best to maintain the site accurately, Loake cannot guarantee that the product information, description and other content is completely correct.

Cancelling your order

If you wish to cancel your order, please contact Loake as soon as possible, quoting the relevant order number.

Please note that it may not always be possible to prevent an order being sent, once it has been processed by our warehouse. In these circumstances you are welcome to return these using our free returns service, we can refund these goods upon receipt, subject to our standard returns conditions.

Current Offers and Promotions

*PLEASE NOTE* This promotion has now ended earlier than predicted on loake.com due to it's popularity and stock availability. We are still accepting the promotion within our retail stores. Click here to find your nearest store. Finally, thank you to everyone who has purchased!

New Customer Welcome Offer: Sign-up to receive a Free Luxury Travel Wallet with any Shoe from Loake 'Professional' Collection

Loake are offering new customers who sign-up between 16th Sept – 27th October 2024 a Free Luxury Travel Wallet, with the purchase of any shoe from the Loake Professional collection.

As a thank you for your loyalty, existing customers who are already signed-up can receive 50% off a Loake Luxury Travel Wallet with the purchase of any shoe from the Loake Professional collection, between 16th Sept – 27th October 2024.

Please see full T&Cs below

  1. The promoter is: Loake Shoemakers
  2. The offer is valid with the purchase of one of any Shoe from the Loake Professional Collection.
  3. This offer is valid online (loake.com) or in a participating Loake store (Bath, Bow Lane, Brighton, Chancery Lane – Holborn, Cambridge, Cheltenham, Chester, Neal Street, Dublin, Edinburgh, Exeter, Glasgow, Guildford, Jermyn Street, Leeds, Lime Street, Manchester, Norwich, Nottingham, Oxford, Salisbury, Spitalfields & York).
  4. This offer is available between 16th Sept – 27th October 2024 only.
  5. How this will work:
    1. Customer will submit the following details on the ‘New Customer – Welcome Offer’ sign-up form:
      1. Full Name
      2. Email Address
      3. Telephone Number (optional)
      4. Area of Residence (optional)
      5. Age Range (optional)
    2. New customers will receive an email with a voucher code entitling them 1 x Free Loake Luxury Travel Wallet, with any Professional shoe purchase. Each customer will be entitled to 1 Luxury Travel Wallet only.
    3. Existing customers who are already on the list will not receive this ‘new customer – welcome offer’, however, will receive an email entitling them to 50% off a Loake Luxury Travel Wallet, with any Professional shoe purchase.
  6. This offer is subject to stock availability and there are no cash alternatives.
  7. This offer is not to be used in conjunction with any other offer or promotion.
  8. Any Free Gift supplied is non-refundable and non-exchangeable.
  9. Any qualifying purchases made between 16th Sept – 27th October 2024 that is returned for refund will need to include the free Luxury Travel Wallet gift. Any qualifying shoes returned for a refund without the Luxury Travel Wallet included, will have the RRP value of the Luxury Travel Wallet (£60.00) deducted from the refund total. Alternatively, the customer can choose to return the shoes for refund and pay for the Luxury Travel Wallet at the full RRP price. Prize values as per loake.com dated 16th September 2024.
  10. Personal data will be required to be submitted by customers for the purpose of receiving this ‘New Customer’ offer in which Loake are giving away a free Luxury Travel Wallet to all new customers that:
    1. Purchases a qualifying style from Loake’s Professional collection.
    2. Consent to subscribing to our mailing list.
    3. Customers can unsubscribe at any time. For information about personal data retention and other enquiries, please contact Loake’s Data Protection Offer (DPO) at Mark@Js-ig.com.
  11. Please note: your data will never be shared with any 3rd party companies.
  12. This gift is only available to all UK (online & in-store) entrants and in-store (Dublin) only in Ireland. We apologise for any inconvenience caused.
  13. Loake Shoemakers reserves the right to cancel the offer if circumstances arise outside of its control.
  14. Loake shoemakers shall have the right, as its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this web page.

Promoter: Loake Bros Ltd, Wood Street, Kettering Northants NN16 9SN.
Contact Details: Telephone: 01536 415 411 | Email: enquiries@loake.co.uk

Barbour by Loake – Instagram Competition

Win a Jacket from the Barbour's new smarter range and a pair of Loake shoes!

T&Cs:
Open to UK residents aged 18 and over.
Competition closes at midnight on 07/11/2024 and the winner will be drawn on 08/11/2024.
One entry per person. Multiple entries will not be counted.
Winner will be chosen at random and notified via DM.
Prize includes a Barbour Blazer (up to the value of £299) and a pair of Loake shoes (up to the value of £300).
This competition is not affiliated with Instagram.
No cash alternative available.
Loake Shoemakers reserves the right to amend the competition at any time.